Please contact your dealer in case of a claim under the warranty. If you have to return the unit, please enclose a copy of your receipt and state what the defect is. The following warranty terms apply:
The warranty period for Sleepace products is two years in Europe and one year for the rest of world from date of purchase. In case of a warranty claim, the date of purchase has to be proven by means of the sales receipt or invoice.
a. Defects in material or workmanship will be removed free of charge within the warranty period.
b. Repairs under warranty do not extend the warranty period either for the unit or for the replacement parts.
c. The following is excluded under the warranty:
(1)All damage which has arisen due to improper treatment, e.g. non-observance of the user instructions.
(2)All damage which is due to repairs or tampering by the customer or unauthorized third parties.
(3)Damage which has arisen during transport from the manufacturer to the consumer or during transport to the service center.
(4)Accessories which are subject to normal wear and tear (e.g. batteries etc.).
d. Liability for direct or indirect consequential losses caused by the unit are excluded even if the damage to the unit is accepted as a warranty claim
Returns for any reason other than a defective unit will be honored for free for 15 days after the purchase. In case of a defective product, customers may return the unit during the one-year warranty period for a replacement or a partial or full refund of the amount paid. We will replace the defective unit at our sole discretion with a new or refurbished one. If we replace your product, the replaced product will continue to be warranted for the remaining time of the initial warranty period. All returned parts for which a refund or replacement was issued will become the property of Sleepace.
In order to make a warranty claim, customers must present the following: (a) the model number of your product, (b) your full address and contact information and (c) your proof of purchase to the dealer. The product must be returned in its original packaging including its original accessories. Customers are responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable. Contact local dealers for more information.
Refunds are only granted for up to 90 days from purchase date. Once we have received the defective item, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.