• 1What can we do when WIFI pairing fails?

    Make sure your phone is connected to your Wi-Fi. Press the Volume (-) and Light (-) buttons simultaneously to switch Nox to Set-Up mode. Once the display shows 00:00, please enter your Wi-Fi password and connect.

  • 2Do Nox and my phone need to be connected to Wi-Fi to work?

    Not necessarily, Nox can also work on a manual setting. If you use Nox with the Sleepace App to monitor your sleep however, it should be connected to the Wi-Fi at all times.

  • 3Can I turn off my phone when Nox is working?

    Yes. The Sleep-Aid function will stop and the Smart Alarm will wake you up at the set time. If you use Nox by itself, sleep data and bedroom environment data will not be tracked.

  • 4How can I customize the Sleep-Aid and Smart Alarm music/sounds?

    Unfortunately, at this point, Nox is unable to support user-uploaded music. But you can select different music and sounds from the Sleepace App.

  • 5The Wi-Fi indicator on Nox shows that I am connected, but I am not. What can I do?

    Please check your Wi-Fi and make sure your connection is strong. Try to restart the router as well as your Nox.

  • 6Does the sleep monitoring stop automatically if I do not push ‘Get Up’ or shut off the alarm on my Nox?

    No, if you use Nox with your phone to monitor your sleep, you have to stop the monitoring through the App (or shut off the alarm on the Nox). If you are using Nox with another Sleepace product (such as the RestOn) the monitoring will stop automatically, one hour after you have left the bed, even if you have not selected “Get Up” or shut off the alarm on your Nox.

  • 7What if my App firmware update fails?

    1.Check your phone to see if you have enough storage space
    2.Please restart the Nox and your router
    3.Take a screenshot while the App is trying to update and send it to us, including your router name and model
    4.Reset the router to factory setting (make sure you have your account information and password, and know how to configure your router)
    Make sure your phone is running the latest firmware
    Uninstall the App and reinstall it
    If problem persists, please contact customer support

  • 8How do I change the clock format in Nox?

    You can set the time format in your phone settings. Log into your Sleepace APP and the clock in Nox will automatically sync with the settings in your phone.

  • 9How do I choose the light colors?

    You can select different colors in your App. Go to your account and then to ‘Light’. Under ‘Color’ you can choose between 16 million color options.

  • 10What parameters can Nox monitor?

    Nox can be used individually to monitor environmental parameters, such as Temperature, Humidity, Lightness and Noise. If Nox is connected to Sleepace APP in your phone, it can monitor your sleep cycle parameters like sleep time and sleep depth. If Nox is used with RestOn and connected to Sleepace App in your phone, it can monitor physical parameters like heart rate and breath rate.

  • 11What kind of smart phones does Nox support?

    The Nox Smart Sleep Light is compatible with smart phones on iOS 7.0 or later as well as Android 4.3 or later.

  • 1Can RestOn be used by more than one person?

    Technically yes, two or more people can use the device, however, not at the same time. They also have to each have their own account in order to monitor and generate accurate reports.

  • 2How do I disconnect or reset my RestOn?

    Open your App, go to the main menu -> Device -> RestOn -> Delete Device

  • 3Why does your App not record my sleep data?

    RestOn is compatible with smart phones on iOS 7.0 or later and Android 4.3 or later as well as Bluetooth 7.0. If you are still having trouble, please make sure your App and firmware are both updated. Restart your App, connect via Bluetooth to check if you can access your data.

  • 4I can see real-time monitoring data, but no sleep report. What am I doing wrong?

    When you wake up in the morning, please open your Sleepace App and click ‘GET UP’ to receive your sleep report.

  • 5How long does it take to upload my sleep data?

    The data transfers via Bluetooth. Click ‘GET UP’ in your App when you get up and your report will update within 5 to 10 seconds.

  • 6Will my RestOn still work with two people in the bed?

    Yes, if you are laying directly on top of your RestOn, your signal is the strongest one and will be picked up by the device.

  • 7How much battery does my RestOn have left? I can’t see the status.

    Open your App, go to ‘Device’ -> RestOn -> Battery

  • 8How accurate is the monitoring with RestOn?

    Compared to professional medical devices, our devices are within 95% of accuracy.

  • 9Does RestOn have a built-in battery and if so how long do I need to charge it?

    Yes, RestOn does have a battery built in that should be charged for about two hours. One charge lasts for about 30 days. While charging, you will see a solid red light. Once the charge is complete the light changes to green.

  • 10Will my RestOn work with any kind of bed?

    Yes, absolutely. Since RestOn lays on top of your mattress any type works, including foam, memory foam, waterbed, spring etc.

  • 11Can RestOn track my naps?

    Technically yes, but you would have to nap for at least 3 hours for RestOn to be able to track accurately.

  • 1What are the functions of Sleep Dot?

    1.Sleep Monitoring. Every day when you wake up, the Sleepace App will display your sleep parameters, such as duration of deep sleep and light sleep, body movement etc. for a better sleep experience .
    2.Sleep Report. Daily, weekly and monthly reports through the Sleepace App to analyze your sleep quality and sleep trends to discover potential health issues.
    3.Sleep Tips. Professional tips and advice on how to improve your sleep quality will be offered in the Sleepace App, directly relating to your current sleep status.
    4.Sleep-Aid Music and Sounds. Soothing sounds and music will help you fall asleep easily.
    5.Smart Alarm. The Sleepace App will wake you up slowly at the lightest stage of your sleep by playing soft sounds or music. If used with other Sleepace monitoring devices (such as the Nox Smart Sleep Light) you will be able to get more comprehensive monitoring to achieve your best sleep.

  • 2How does Sleep Dot monitor my sleep?

    Simply attach the Sleep Dot to the top corner of your pillow, install the Sleepace App on your smart phone and you are ready to monitor your sleep. The data transfer is done via Bluetooth and in the Sleepace App, you can check your sleep reports, tips and suggestions daily to improve your sleep quality.

  • 3Can I close the App and turn off my phone when the Sleep Dot is monitoring my sleep?

    Absolutely. Once the Sleep Dot is connected and configured you can close the App and turn off you phone. When you are ready to retrieve your sleep report, just tap the Dot twice or shake it to initiate the syncing process.

  • 4Who should use the Sleep Dot?

    The Sleep Dot is great for people 12 years and older. Since the magnetic backing of the Dot is relatively small it should not be used by infants, toddlers or small children.

  • 5Where can I download your App?

    There are three ways to download the Sleepace App:
    1.Download via www.sleepace.com
    2.Download the App from either the iTunes Store or the Google Play Store
    3.Scan the QR code in the user manual

  • 6How long is your warranty for the Sleep Dot?

    One year.

  • 7How do I put the Sleep Dot on my pillow?

    Slide the magnetic back-cover off, clip your Sleep Dot to the upper corner of your pillowcase and snap the magnet back on (Note: Your pillowcase should be less than 2mm thick).

  • 8Is the Sleep Dot safe to be placed next to my head and are there any radiation issues?

    The Sleep Dot is powered by a button cell (CR2032) which has only 3V, which is far less than the official safety voltage requirement of 12V. Since the Sleep Dot has built-in data storage you only need to use your Bluetooth for actual data transmission. There is almost no radiation if the Bluetooth is not turned on.

  • 9How long is the battery life?

    Usually about three to six months. The Sleepace App will notify you when it is time to replace the battery.

  • 10How long is my data stored?

    The Sleep Dot can store data for up to 7 days before it needs to be synced with the App. All your data will then be stored in the cloud for up to three years.

  • 11How can I see my data?

    Sleep Dot collects the data and transmits it via Bluetooth to the App. The Sleepace App will analyze and display your data.

  • 12How accurate is the monitoring?

    Compared to professional medical devices, our devices are within 95% of accuracy.

  • 13What are the dimensions of the Sleep Dot?

    Size: 1.3 x 1.3 x 0.52 inches; weight: 0.53oz
    Packaging size: 12.6 x 3.43 x 5.91 inches; weight: 7.04oz

  • 14Is it a problem if my head is too far away from my pillow?

    Yes, this is called a data exception. Being too far away from the pillow will make it more difficult for the Sleep Dot to track your data properly and the result will be unreliable.

  • 15Is my sleep data synced automatically?

    No, to sync your data, tap or shake the Dot twice to initiate the syncing.

  • 16How do I set up the Sleep Dot?

    Insert the battery in the Sleep Dot and snap the back in place. When the green light starts flashing, your installation was successful.

  • 17How do I connect the Sleep Dot?

    1.If are a new user, please create an account when prompted by the App.
    2. Once you are logged in, click “My Device” to add device, then tap or shake the Sleep Dot twice to activate it.

  • 1What can Nox Music do if I don’t have the Sleepace App?

    You can use the built-in Bluetooth speaker to listen to your favorite music on your phone. The gesture control feature lets you change the light color, adjust the brightness or volume or play and pause your music with a wave of your hand.

  • 2Can I turn off my phone when Nox Music is on?

    If you want to use the monitoring function, you would have to leave your phone on, but you can set it to airplane mode.

  • 3The music coming through the Bluetooth speaker sounds spotty. What can I do?

    Please reset your Nox Music and try again.

  • 4What can Nox Music do for my sleep?

    The accelerometer in your phone can analyze your sleep and monitor your body movement. In conjunction with Nox Music you will be able to utilize the Sleep-Aid function and the Wake-Up feature via Bluetooth.

  • 5I can't hear my music even though I connected successfully. How can I fix this?

    Make sure you are connected to the correct device via Bluetooth ("Nox 902B Music xxx") and check your volume settings.

  • 6How many alarms can I set on my Nox Music?

    You can set a maximum of five alarms.

  • 7Sometimes the music will start suddenly. Why is this happening?

    This may be a temporary glitch in the gesture control field. Turn Nox Music off, restart the App and try again.

  • 8Why won’t the light and sound turn off automatically when I set my Smart Sleep Scene?

    If you would like for the sound and light to turn off by itself, set a sleep schedule in you Sleep Scene.

  • 9The monitored sleep time is not accurate. Why?

    If you are sharing your bed with someone and they are too close to you, the device may be unable to distinguish between you and your partner. Please make sure to keep your phone as far away from your partner as possible to avoid data contamination.

  • 10Sometimes I cannot connect to my Nox Music, update the firmware or find it through Bluetooth. How can I fix this?

    Please turn off your Nox Music and your Bluetooth and restart both.